Privacy Policy

At Complete Oak Homes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Information We Collect
We may collect the following types of data:

  1. Personal Information: Name, email address, phone number, and other details provided via contact forms or service enquiries.
  2. Usage Data: Information about how you use our website, including IP addresses, browser types, and pages visited, collected through cookies and analytics tools.
  3. Other Data: Any additional information you choose to provide, such as feedback or survey responses.

How We Use Your Data
We use your data for the following purposes:

  • To respond to enquiries and provide our services.
  • To manage and process bookings or service requests.
  • To improve our website and personalise user experience.
  • To send you updates, newsletters, or promotional content (if you have opted in).
  • To comply with legal and regulatory obligations.

Sharing Your Data
We do not sell your data. However, we may share it with trusted third parties:

  • Service Providers: Partners who assist us in delivering services, such as payment processors or website hosting.
  • Legal Authorities: If required by law or to protect our rights.

Cookies
We use cookies to enhance your experience and analyse website performance. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings.


Your Rights
Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, where applicable.
  • Objection: Object to how we process your data in certain circumstances.
  • Withdraw Consent: Revoke your consent for data use at any time.

To exercise these rights, please contact us using the details above.


Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.


Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal requirements.


Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies.


Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes.


Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.

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